Frequently Asked Questions & Answers
We accept Creditcard and Debitcard Payments thru:
We have partnered with Laybuy NZ to offer you LAYBUY
- Simply select Pay by Laybuy at checkout.
- Returning customers only need to confirm the order to complete the purchase.
- New customers can sign up at checkout and start using Laybuy today.
- Your order is processed immediately (and ships once we have it ready) and your payment schedule is established.
- Only a sixth is due today and the rest is split over 5 weekly automatic payments on the day of the original purchase.
Shipping is a Flat Rate across New Zealand of $6 per order on all orders. Orders get shipped once all products are ready. We Courier all orders within New Zealand so cannot send to PO Box addresses. This service is usually overnight* delivery within the North Island and two day* delivery within the South Island (excluding rural can take an extra day or two depending on your area). Please remember that events outside our control and the Couriers can arise, especially in Winter when the Roads can close due to bad weather.
Shipping to Australia is updated on the Home page regularly and also on product listings.
We can also ship WORLDWIDE. If your query is regarding Shipping prices to your Country, please be sure to let us know your Suburb/Country/Postcode and which products and sizes you are wishing to order so we can inform you of the exact price.
Can you adjust the size of a product?
We can make minor adjustments to our current products/range (ie shortening lengths, and in some cases increasing). Please note that there is often additional charges for this depending on the work that needs to be done. Please send us an email or use the Contact Form before Ordering.
Can you Custom make my design?
We are not taking on any custom orders for products we don't manufacture sorry.
**PEGBOARDS- Please note sadly for the foreseeable future we will not be manufacturing more. This is due to a supply issue with raw Plywood from our Suppliers across the board. It saddens us to have to make this call but we believe in manufacturing you the best products we can. Thank you for understanding**
Current turnaround time is 14 days from placing your order until it is ready to ship. It will either be sent that day or the following working day. If it is ready sooner we will ship it. You will receive a Track and Trace email with the link for the Courier when it is on its way.
We do apologise for the long wait to receive your order, we know its exciting and you want it straight away, but it is worth the wait. We mainly manufacture to order, not just paint to order, so you know your order has been given the care and attention to detail it deserves.
If you require your order urgently then please check with us before placing your order if we can meet your timeframe (Update- we are currently heavily booked with work for September-October and will not be able to rush any orders without a Fee), or we offer a Rush Service with a Fee of $15 per smaller item and $25 per larger item. The Fee covers a range of different costs involved in manufacturing from extra setups of machinery to getting extra help onboard.
Which Stockists can I find your products at?
We do not stock any Retailers at the moment sorry, if you would like to see our products in person be sure to follow us on Social Media (links below) so you can see if we are going to be at any Events near you in future.
What is a Removable Wall Handle (aka Coat Hook)?
A removable Handle/Hook has a 4cm x 1.8cm x 1.8cm Block on the back so you can adhere one side of an Adhesive Damage Free Interlocking Strip to it and the other to the wall for it to connect to. (Adhesive Interlocking Strips are not supplied as you will need to purchase one suitable to your wall type, ie Wall paper, painted etc) These are very suitable to our customers who are renting and cannot make holes in their walls.
What is a Screw in Wall Handle (aka Coat Hook)?
The Screw in option has a 3.5cm long wooden shaft behind it (which is left natural) with a screw coming out from it. This can be used with the self drilling Plasterboard Plug which is supplied if you want to go thru Plasterboard without a stud behind it. An easy to follow instruction card is supplied and only a handheld screw driver is required to insert the Plasterboard Plug. These can hold up to 10kg, however we recommend common sense is used and recommend hanging a maximum of 5kg. The other option is to screw the Wall Handle directly into a stud, which requires a small 2mm diameter Pilot Hole to be drilled first (make sure it is into the stud) and this can hold a maximum of 8kg, but again please practice common sense.
How do I Install my product?
All of our products come with a Hanging Kit which includes a Plasterboard Plug(s), Screws if your product needs them, and a card or sticker with detailed Installation Instructions. You can also see our Instructions tab to view Step-by-step photos of these processes.